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About Us
Featured In
- Oregonian, December 13, 2005
- KATU AM Northwest, January 4, 2006
- Oregonian Living, November 28, 2006
- Spot, February, 2007
- Tigard Times June 28, 2007, PetUtopia's First Anniversary
- Oregonian, October 9, 2007
- The Times, Beaverton, Valley Times, Lake Oswego Review and West Linn Tidings, December 13, 2007
- Homes for Hounds Adoption Outreach, Beaverton Valley Times, Tigard Times, March 6, 2008
- Oregonian March 11 2008 Glitz and Glam (Boutiques Unleashed)
- Bonnie Hays Unveils Wall of Honor, March 29, 2008
Margie Vincent-Roberts is recognized as a long time volunteer and PetUtopia is recognized as a significant donor to Bonnie Hays Shelter.
- Spring Fling Party, Spot Magazine, March, 2008
- On the Ball Class at PetUtopia, Spot, March, 2008
- Fox BetterTV, April 4, 2008
- Benefits of Canine Massage, Spot Magazine, May 2008
- Fox BetterTV, June 6, 2008
- Wine tasting blog!
- Pets with Deb Wood, Oregonian, July 14, 2008
Contact Us
Ordering Information
PetUtopia’s goal is to
create a destination where people who treat pets as
family members can
• Relax and enjoy sharing with other like-minded people and
pets,
• Strengthen their bond with pets through various activities,
• Find products and services that will assist them in providing
the highest level of care for their pets,
• Find joy in pet themed gifts and accessories for themselves,
their homes, gardens, and work environments,
• Support their local adoption agencies and rescue organizations.
We want our customers to know that they can trust us to offer
•
Information that can help strengthen the bond between pets
and their people,
•
Quality products at fair prices that can help people and
pets find joy in their lives,
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Knowledge about our products and services,
•
A company which supports local and regional pet adoption
agencies and organizations,
•
Outstanding customer service.
We started this business in order to fulfill our passions:
•
To provide a place for like-minded people to strengthen
their bond with their pets
•
To do something to give back the joy that our animals give
to us
We want to honor our values:
•
To be there for our children and pets,
•
To create a stable, happy working environment,
•
To give back to our community in supporting adoption agencies
and shelters.
Click on Any of Our Test Panelist’s Names
to Read Their Bios and Areas of Expertise.
Introducing the Test Panel
Photos of Bonnie, Duke, and Jake courtesy of www.melficreative.com
Bonnie
Bonnie was the light of my dad’s life. When he died, she had to
transition into a new lifestyle. My husband and I flew Bonnie non-stop
from the South, to the cold, wet Northwest. Although she adored us while
we were in Texas, she wouldn’t speak to us for weeks after she arrived
in Oregon. She hates the cold. She pleaded with every visitor to take
her away from these cruel people in this cold, cold place.
She weighed over 100 pounds when we brought her home. We treated her
for the mites that caused her demodectic mange, and started a weight loss
and gentle exercise routine. She now weighs 85 pounds, and loves to go
for short walks, as long as the walk has a purpose. She has finally adjusted
to life with us in Oregon, and is now the Top Dog of our dog hierarchy.
Bonnie is my extremely aggressive chewer, and I am always on the lookout
for suitable chew toys. I only give her toys to chew that are labeled
as such. If she steals one of the boys' toys (which she often does), the
game stops. Look for “*Bonnie Tested” to find toys for aggressive
chewers! She is very picky about foods, so we often have food sampling
parties at our house. She is a senior dog who also has hip and elbow dysplasia,
and arthritis. We often try new supplements, etc. to maintain her quality
of life as best we can.
Cooper
Cooper is my first puppy in 14 years. I had to have a Golden
Retriever again. He is wonderful, and I love him with all my heart, but
I forgot how much work it is to raise a puppy properly. He’s constantly
into everything – I have to watch him 24/7. He is intelligent, handsome,
mellow, and loving, and the apple of his mom’s eye. He loves everyone,
and is in training to be my next pet assisted therapy dog.
I have the chance to start “from scratch” with him, so I
am trying to do everything I can to raise him correctly. Cooper helped
me realize I had better find ways to keep him busy, or he will find something
to do on his own – and it might not be as constructive as Mom would
like it to be. (Bonnie’s favorite way to keep him busy is to train
him to hunt moles – ugh!)
We are always on the lookout for new ways to play together,
whether it’s a new type of interactive toy, or bonding together
during training. He’s not very selective about what he eats right
now because he’s in a growth spurt. He believes every action deserves
a reaction – a treat! So, we experiment with lots of different types
of treats. Every toy, regardless of shape or form, is used to tease the
other dogs (or people) into playing tug or chase.
Duke
Every time I visited Bonnie Hays Animal Shelter, one of
the Shelter Technicians was brushing Duke, a huge Malamute/Shepard mix,
to get him ready for that “special someone” to come and see
how wonderful he was. He was always smiling, sweet and mild tempered.
But, it took vision to see past the 130 pounds, and into that sweet soul.
He looked like a big furry square table with a tail. His face was as flat
as a dinner plate, with a nose sticking out of it!
My old Golden, Sunny, had to retire from pet assisted therapy service
soon. I knew I needed a replacement dog, but I just wasn’t ready
yet. I also knew Duke’s time at the shelter was running out. Every
time I saw him, I thought he would make a great pet assisted therapy dog.
The Staff continued to do everything they could to place him in a good
home. When I adopted him, Duke was 4 years old.
He had always been an outside farm dog, and never had been in the house.
Not only did I have to train him for pet assisted therapy, but I also
had to housetrain him, and teach him house manners. A thyroid gland malfunction
caused his weight problem. Medication, diet and exercise paid off - he
lost forty pounds in one year. I had to retire Duke from pet assisted
therapy service in December, 2003. The Retirement Center we visited for
years threw a wonderful retirement party for him, which he thoroughly
enjoyed.
He’s not interested in toys, just cuddles and kind words. He’s
always hungry, so you would think he would be a good taste tester for
when we are sampling new foods. But he moves from bowl to bowl, saying “Yum,
that was mighty tasty - what’s this? Ooooh, this is really good,
too!” He always gets to sample new foods along with the other dogs,
but I don’t really count on him to be the most discriminating taste
tester. He is, however, an aggressive chewer. I can always trust him to
let me know if chew treats are worth purchasing again.
Jake
Jake used to live next door. I often saw him run down our
busy rural road in the morning to visit with another neighbor’s
dog, then return home in the evening. He took a shortcut through our property,
pausing to visit briefly with our dogs. I could tell during those brief
visits that he was extremely intelligent, mellow, and a very lonely yellow
Labrador Retriever. I couldn’t stand seeing him in danger any longer,
so one day I walked over to the neighbor’s to talk to them about
the dangers he was exposed to. The neighbor told me his previous owner
moved out and left him behind. They were looking for a good home for him. “You
just found one”, I told them. I leashed him up, and took him home.
It didn’t take long before we realized he had two major problems,
but weren’t sure exactly what they were …..
Our vet said Jake had the worst hip dysplasia she had ever seen, and
sent us straight to the orthopedic surgeon. Three months after we got
him, he had major surgery on both rear hips. He was about a year old,
too young for hip replacement surgery, which is what he really needed.
Instead, he had his hips “rebuilt” with “shelf surgery”.
He never realized that he had the surgery; hence it was extremely difficult
keeping him quiet during his long recovery. We crated him, and hired Julie,
our wonderful pet sitter/dog walker/general helpmate when it comes to
our dogs. She would come over and let him out of his crate briefly during
the day. Many months later, Jake’s hips healed enough to let him
stay out of the crate, but we soon realized his second major problem.
He literally shredded anything in his quarters while we were at work.
Our vet and a dog behaviorist helped us realize he had separation anxiety.
He went back into the crate, coming out for short periods of time. It
took many months of gradually increasing his time out of the crate before
we could leave him out safely all day.
It was worth all the effort. Jake is one of the smartest, most wonderful
dogs I have ever met. He never disobeys, loves everyone, and is such a
joy to be around. He is also great taste tester, very discerning when
it comes to food and treats. He loves a good round of tug, so he and his
buds also are great tug toy testers. (All toys turn into tug toys at our
house, so all toys have to be pretty sturdy in order to avoid becoming
teensy pieces of fabric lying on the floor.)
- Sunny Hunny
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PetUtopia
8670 SW Scholls Ferry Road
Beaverton, Oregon 97008
click here for directions
Via E-Mail
24/7 info@petutopia.com
By Mail
PetUtopia
8670 SW Scholls Ferry Road
Beaverton, Oregon 97008
By Phone
Our phone hours are from 11 am to 7 pm, M – F, and 11 am to 5 pm, Sat. - Sun.
In the Portland, Oregon Metro area: 503.646.5937
Pricing
All prices are in US dollars.
Order Placement
Order your favorite products online. Visit our online catalogue and select the item you would like to purchase, place
the item in the cart, and follow the instructions provided. We
will send an e-mail to acknowledge receipt of your order.
Can’t Find An Item You Are Looking For?
If you don't find it online, contact us at info@petutopia.com and
ask for it by name (and manufacturer, if you know the name).
We will do our best to find it for you. We like to stay on the ‘cutting
edge’ of what’s new and great, and we always appreciate
your feedback.
Back Orders
PetUtopia makes every effort to ship orders when we have
committed to ship them. In the event that you select a back ordered
item, your order may be divided into multiple shipments, and we will
ship the product(s) that is/are immediately available. PetUtopia will
not apply charges to your credit card until we ship your product(s)
to you; there is no need to re-order. Additionally, you will be charged
for shipping only once.
Payment Options
PetUtopia accepts Visa and MasterCard. You may also use
your PetUtopia Gift Card, or PetUtopia Gift Certificate.
Surcharges
Some items may have an additional surcharge fee based on
size, weight, shipping directly from the product manufacturer, etc.
This surcharge will appear in your shopping cart line for that item
as well on the product's detailed information page. These surcharges
cover our extra cost for shipping these items.
Invoice
Your invoice will be included in your shipment. Please
keep the invoice in case you need to return or exchange your item(s).
Shipping
PetUtopia ships only to the U.S., and typically ships your
purchase within two business days of your order acceptance,
excluding weekends and holidays. In most cases, you should
receive your products
within 4-10 days of purchase. Deliveries to some locations
may take longer. Contact us directly by email at info@petutopia.com,
to arrange expedited orders.
Shipping Directly from a Manufacturer
Some items may be shipped directly from a product manufacturer.
You may receive separate shipments of your order if this occurs and
there may be additional surcharge fees for those items shipped from
the manufacturer (that will be noted on the product description information
as well as on your shopping cart line item in the Notes area).
Customer Satisfaction
Customer satisfaction is the most important aspect of our
business. We use what we sell, and we will not sell an item that we
believe is unsafe. We want you to be satisfied with your order. If you,
or your pet, are not completely satisfied with your merchandise, you
may return or exchange your item. We will replace, issue you a credit
for, or refund your purchase for any item, other than our designer items.
Please see Designer Items below for details regarding designer items.
Returns/Exchanges
You may return (or exchange) items purchased from PetUtopia within 30 days of the shipment date. Please contact us in advance at info@petutopia.com to arrange your return. Returns must be sent with the original invoice, and mailed via US Parcel Post, insured.
A store credit will be issued within 10 business days after we receive your return. You will receive a confirmation of receipt, either by email or mail, to acknowledge our receipt. A PetUtopia online Gift Certificate will be issued for returns that are not accompanied by an invoice. Credit will be posted when we have received returned merchandise and inspected it for damages.
Shipping and handling charges are non-refundable. Please select package tracking when you hand your package over to your carrier, and retain your tracking receipt for future reference.
If the return results from defective or damaged goods, or from a PetUtopia error, we will credit both the original purchase charge and reimburse you for shipping charges incurred when you return the product, not to exceed the USPS Parcel Post for the weight of the package, plus insurance.
If the return is a result of a purchase using a Gift Certificate, another Gift Certificate will be issued.
Designer Items
The items displayed are examples only. As with all handmade
items, each item will have slight variations, which make them distinctive
and unique. Every personalized item has been created and inspected as
if it were made for one of our own loved ones. We inspect each item
to ensure high quality materials and workmanship.
Please remember that we create each gift individually for you, or your
recipient. Each Item Description includes a typical lead time forecast.
Some items require more time because the item has to be made-to-order.
The time it takes us to personalize your item will be included in the
item description.
Take special care when reviewing your order. Check your spelling, dates,
and names carefully.
Should there be a problem with your purchase, please contact us at info@petutopia.com.
We will work with you to resolve that problem. If the item
is incorrect due to PetUtopia’s error, we will replace the item
at no extra charge to you.
Questions About Previous Orders
If you have questions concerning an order you've placed,
please email us at info@petutopia.com.
We Would Like To Hear From You
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Did you find what you were looking for?
•
Do you have suggestions for us?
Please contact us and let us know what else you would like to see posted
on our site!
We look forward to hearing from you. info@petutopia.com
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